Shipping Policy

Last updated: August 2026

This policy explains how we process, ship and deliver online orders, what shipping costs, how long it takes, and what happens if something goes wrong along the way. By placing an order you agree to the terms below.

Where we ship

We ship to addresses across Canada, including all provinces and territories. We do not currently ship outside of Canada.

If you live in the Edmonton or Calgary area, remember that our four Alberta stores carry a far larger selection than the website, and there is nothing to pay for shipping and nothing to wait for. Addresses and hours for every location are on our Store Locations page.

Shipping rates

The $89 threshold is measured on your order subtotal after any discount codes have been applied, and before taxes and shipping. Your exact shipping charge is always shown at checkout before you complete the order, so there are never any surprises after the fact.

Order processing and cut off times

Orders placed before 2:00 PM MST, which is Edmonton time, or 4:00 PM EST, which is Toronto time, on a business day begin processing the same day. Orders placed after that cut off begin processing on the next business day.

• Processing days: Monday through Thursday
• Carrier pickup days: Monday through Thursday only
• Processing time: up to two business days before your parcel is picked up

Our carriers do not collect parcels on Fridays, weekends or statutory holidays. An order placed on a Thursday afternoon after the cut off, or at any point over the weekend, will be shipped out on the following Monday.

Carriers and delivery days

We ship with Canada Post, UPS, Intelcom and other trusted carriers. The carrier for your order is chosen based on the destination, the size and weight of the parcel, and which service is available in your area, so we cannot guarantee a specific carrier in advance.

Carriers deliver Monday through Friday, excluding statutory holidays. Weekend delivery is not standard, although it does happen occasionally depending on the carrier and your location.

Estimated delivery times

Most orders arrive one to five business days after they ship, on top of the processing time described above. Alberta and the rest of Western Canada are usually at the fast end of that range, while Eastern Canada, the North and remote communities sit at the slower end.

Delivery timelines are estimates provided by the carriers rather than promises, and they can be affected by things nobody controls, including:

• Weekends and statutory holidays
• Carrier delays and backlogs during busy periods
• Weather, road closures and other disruptions
• Longer transit times to remote and northern destinations

We cannot guarantee delivery by a specific date unless we have confirmed it with you in writing.

Tracking your order

You will receive a confirmation email as soon as you place your order, and a second email with a tracking number once your parcel has been picked up by the carrier. Tracking can take a few hours to begin updating after you receive it, which is normal and not a sign of a problem.

Delivery is considered complete once the carrier confirms delivery to the address entered at checkout.

If your order has not arrived

1. Check your tracking link first, since it carries the most current information about where your parcel is.
2. Allow a little extra time. Parcels sometimes show as delivered and then turn up later the same day, and carriers occasionally run behind because of weather or volume.
3. If tracking says delivered but nothing has arrived, check with anyone else at the address, your building reception or mailroom, and any safe spot the carrier may have used, such as a porch or side door.
4. If a full day passes with no change to the tracking status and no parcel, email us with your order number and we will open an investigation with the carrier on your behalf.

Please give us the chance to sort it out before opening a dispute with your bank or card issuer. We are almost always able to resolve these directly.

If your order arrives damaged

Fragrance bottles are glass, and although we pack every order carefully, parcels do occasionally take a knock in transit. If your order arrives damaged, contact us within seven days of delivery and send the following:

• Your order number
• A clear photo of the item
• A clear photo of the item packaging
• A clear photo of the shipping box and the shipping label

Once we have verified it, you choose either a replacement, subject to availability, or a full refund. When the damage happened on our watch you pay nothing at all. There is no restocking fee, nothing is deducted for shipping, and your original shipping charge is refunded in full. In most cases we will not even ask you to send the item back.

Shipping alcohol based liquids

Fragrance is an alcohol based liquid, which means it is classed as restricted goods for transport. This affects how it can be shipped, and some parcels must travel by ground only or are limited to certain routes and service levels.

Every order is packaged in line with the applicable carrier and transportation regulations. Where these requirements add time to a delivery, that is a condition of shipping fragrance rather than an error on our part, and it does not on its own qualify an order for a refund, replacement or cancellation.

Address accuracy

Please double check your shipping address before completing checkout, including the unit or apartment number. We cannot take responsibility for delays or losses caused by an address that was entered incorrectly or left incomplete.

If you spot a mistake, email us straight away with your order number. We can usually correct an address while the order is still being processed, but once a parcel has been picked up by the carrier it is out of our hands.

Items that go out of stock

Our website and our store shelves are not connected in real time, so an item can occasionally sell out after an order has been placed. If that happens we will email you and refund that item in full.

Where an order contains several items and only some are unavailable, we ship everything we do have and refund the rest, so you are only ever charged for what actually reaches you.

Refused, undeliverable or unclaimed parcels

If a parcel comes back to us because of something outside our control, including an incorrect or incomplete address, a refused delivery, or a failure to collect the parcel or respond to the carrier's delivery attempts, the shipping costs are your responsibility.

In that situation the cost of sending the order out and the cost of it coming back are both deducted from your refund. This applies even if the order originally qualified for free shipping, because that shipping was still paid on your behalf.

Shipping costs on returns

Returns are covered in full on our Return and Refund Policy page. The part that relates to shipping is this:

• Contact us within seven days of delivery to start a return. The item must be unopened with the factory seal intact.
• You never have to arrange shipping yourself. We email you a prepaid return label for every approved return.
• Where the return is not the result of an error on our part, a 10 percent restocking fee applies and the cost of shipping in both directions is deducted from your refund.
• Bring the return into any of our four Alberta stores instead and there is no restocking fee and no shipping deduction at all.
• Where the fault is ours, we cover everything and refund your original shipping charge in full.

Shipping charges are otherwise non refundable, except where the law requires it or where we decide a refund of shipping is the right thing to do because of a mistake on our end.

Changes to this policy

We may update this policy from time to time. The version published on our website at the time of your purchase is the one that applies to your order, unless the law requires otherwise.